Support
Customer Support
Year-Round Assistance – Call Logging – Complimentary Upgrades – Rapid Response for Software & Hardware Issues
System Implementation
Effortless Deployment of Your Retail Systems: With over three decades of experience in retail and IT, we comprehend your unique needs. From the initial sales stage to implementation and ongoing POS support, our team collaborates with you to ensure a smooth transition. We minimize disruption to your operations by assigning a dedicated project manager to oversee the entire process, including understanding your business operations, specifying custom requirements, conducting user acceptance testing, and managing the rollout. Our expert team provides guidance and support throughout the installation of your new system.
Unlock the Full Potential of Our Systems: We invest time in training to ensure you can fully utilize our system’s features. We offer personalized, in-person training sessions to give you practical experience with the software.
Global Hardware Support
Our support includes remote access maintenance software, allowing our skilled engineers to address issues immediately. For hardware problems, we have a worldwide network of field engineers ready to provide on-site assistance.
Helpdesk Services
Direct Access to Troubleshooting Assistance: For daily inquiries, our in-house helpdesk team, located at our London headquarters, offers support via phone and email for both head office and store staff. Our system tracks all calls and issues, ensuring efficient and effective resolution.
Extended Support
Epos Direct is available 364 days a year, offering extended support hours to meet your needs.
Consulting Services
Many of our management team members have extensive retail experience. Our customers find this expertise invaluable for system design and occasional advice. We are committed to helping you find effective solutions to any challenges you encounter.